Aug 9, 2019

Karen Adams, Director of Operations, Interviewed by the Memphis Medical Society

Karen Adams is the Director of Operations here at Semmes Murphey and is a key player in helping our clinic run smoothly. Recently interviewed Memphis Medical News among other healthcare administrators, Karen talks about how the role of an administrator has changed over the years, the challenges that she faces in the day to day operations, as well as the keys to success.

“You must be forward-thinking and learn to predict change,” she said. “Healthcare isn’t a static industry.” Adams referenced important milestones for Semmes Murphey, such as when the practice converted to electronic records and placed electronic kiosks for patients to check-in inside its offices. “Technology has changed the way we do business internally,” Adams said. “We have to look at solutions and leverage them for high productivity and efficiency.”